Consent and compliance
Showing 8 posts tagged consent and compliance.
- Consent and compliance
Calling hours, consent and opt-outs: the defaults ACR ships with
Every new campaign starts with the careful choice switched on. Here is what each default does, and what stays your store's responsibility.
November 7, 2026Read the post
- Consent and compliance
AI voice calls and the TCPA: what consent a recovery call needs
The FCC treats AI-generated voices as artificial voices under the TCPA. What that means for calling shoppers who left checkout, and why ACR never reads a text opt-in as permission to call.
November 7, 2026Read the post
- Consent and compliance
State calling hours that are stricter than federal law
Twenty-five states narrow the federal 8:00 to 21:00 window, ban some days or cap calls per day. Every rule ACR applies, with its source, and how ACR finds a shopper's local time.
November 7, 2026Read the post
- Consent and compliance
STOP requests and revoking consent: what counts, and what ACR does
The FCC's opt-out rule as it stands, the change that takes effect on 25 November 2026, and exactly what ACR does with STOP, HELP, START, plain-language replies and a do-not-contact request on a call.
November 7, 2026Read the post
- Consent and compliance
Texas SB 140 and abandoned-checkout texts
Since September 2025 the Texas telephone solicitation law covers text messages. Why ACR's recommended schedule sends no calls or texts to Texas, which exemptions a store might fit, and how to change it.
November 7, 2026Read the post
- Consent and compliance
Email consent under CAN-SPAM, CASL and Australia's Spam Act, and why ACR defaults to opt-in
The US, Canada and Australia treat marketing email differently. A side-by-side reading of the three laws, what ACR's opt-in default costs you, and when the other setting fits.
November 7, 2026Read the post
- Consent and compliance
Call recording disclosure by state, and when ACR's agent says it
Federal law lets one party consent to recording a call. Fourteen states in ACR's data ask for more. The list with sources, and how the agent decides whether to say the call is recorded.
November 7, 2026Read the post
- Consent and compliance
Adding Canada or Australia: a short brief before you call or text
What changes when your store reaches shoppers in Canada or Australia through ACR: country permissions, calling hours and holidays, do-not-call registries, and what to do because ACR does not check those registries.
November 7, 2026Read the post
Find out what your abandoned checkouts are worth
Book a 45-minute call with the Growth Dept team. We look at your checkout, where your shoppers are and which channels suit them, and tell you whether ACR fits.