Running ACR beside your email flows
ACR cannot see your email platform, so you line the two up yourself: drop ACR's emails, start the agent later, or move your flow.
Last reviewed November 7, 2026
What ACR knows about your flows
ACR knows nothing about your email flows, and your email platform sees nothing of ACR's runs. That includes Klaviyo: ACR has no connection that reads from it today. So a shopper can get your flow's email and the agent's call for the same cart unless you plan the timing. An order stops ACR's runs; your flow's exit on purchase is set in your email platform.
When the recommended sequence reaches a shopper
| Step | After the checkout counts as abandoned |
|---|---|
| Call | At once |
| Text message | 5 minutes |
| 1 hour 5 minutes | |
| Call | 1 day 1 hour 5 minutes |
| Text message | 1 day 5 hours 5 minutes |
| 2 days 5 hours 5 minutes | |
| Call | 4 days 5 hours 5 minutes |
| End of campaign | 6 days 5 hours 5 minutes |
A checkout counts as abandoned after 30 minutes with no activity, by default. Add that wait to each row when you compare it with a flow that counts from the shopper's last activity. Later steps slide back when a step waits for allowed hours, because each delay counts from the step before.
Let your flow send the email
On the Outreach channels step, choose Custom channels, switch Email off and publish. Email steps stay in the sequence and are skipped when they come due, with the note channel_off, so calls and texts keep their timing.
To take them out altogether, switch off Recommended sequence on the Outreach sequence step, delete those steps and publish.
Start the agent later
Two settings move the first contact, and they behave differently.
- Wait before this step, on the first step of the sequence, affects one campaign. Switch off Recommended sequence to edit it, then publish.
- Wait before a checkout counts as abandoned, on the Lead source step, applies at once. ACR uses the shortest wait among the published campaigns with their trigger on for that lead source, so raising it on one campaign may change nothing.
Runs already started keep the timing they started with.
Move your flow instead
The table above gives you the times to plan around. Set your flow's delay in your email platform so its messages fall where you want them against ACR's steps. Nothing in ACR changes.
Keep discount codes separate
Give ACR its own codes. An order that uses a code listed on a campaign's Offer step is credited to that campaign even if ACR never contacted the buyer, so a code your flow also sends would credit ACR with your flow's orders.
An order with no code is credited to a campaign if the shopper engaged with it in the 14 days before buying, whether or not your flow also emailed them. Your email platform may credit the same order, so totals from the two systems can overlap. Conversions and orders has the rules.