Cancel or pause your service

Pause a campaign

On Campaigns, open the menu at the end of the campaign's row and choose Pause campaign. New shoppers stop entering it. Shoppers already in it finish their current sequence, so messages can still go out. Resume campaign in the same menu starts it again.

Stop messages that are already scheduled

Pausing alone leaves open runs going. You have two ways to end them:

• Archive in the campaign's menu stops the campaign at once and cancels outreach to everyone still in it. An archived campaign cannot be brought back.
• On Leads, select leads and press Cancel campaign to end their open runs. The campaign itself keeps running.

Pause, rename, duplicate or archive a campaign has the details.

Stop reading checkouts

An admin can press Stop reading checkouts under Integrations, which covers the whole store. ACR then stops taking checkouts and orders from Shopify.

Runs that are already open keep going, and ACR no longer hears about their orders, so a shopper who buys would not be stopped. Pause and cancel first.

End or change your plan

How you end a plan depends on how your store pays (see Plans and how campaign runs are counted):

• On a Growth Dept plan, ACR is part of that plan. Talk to your growth lead.
• Standalone, before online payment is set up, press Downgrade or cancel at the foot of the Subscription page. It opens an email to Growth Dept; say which store you mean.
• Standalone, paying online, press Card, invoices and cancelling to cancel in Stripe's billing portal. The page then shows the date the plan ends.

Ending a plan does not pause campaigns or delete leads by itself. Pause or archive campaigns first if you want outreach to stop.