Invite collaborators and manage their access
Each person gets their own login. How to invite someone, choose a role, and resend, revoke or remove access.
Last reviewed November 7, 2026
Send an invitation
Owners and admins can invite people. An invitation covers the whole organization, so the person gets every store in it.
- Open the user menu at the foot of the sidebar and choose Account.
- Press Invite collaborator.
- Enter one Email address, choose a Role, and press Create invitation.
- Copy the Invitation link and send it to them yourself. ACR does not email it, and this is the only time it is shown.
The row reads Invitation sent as soon as the link exists. ACR itself sends nothing, so the person hears about it only when you pass the link on.
Choose a role
| Role | What they can do |
|---|---|
| Admin | Everything, including members, API keys and webhooks |
| Member | Campaigns, leads and conversations |
| Viewer | Read everything, with shoppers' contact details masked. Changes nothing |
Your account and collaborators has the details of each role.
How they join
The link expires after 7 days and works once. Someone with an account signs in with the invited address and joins. Someone new sets a name and password on the invitation page, or continues with Google.
Resend, revoke or remove
Each person's row on the Account page has a menu at its right-hand end.
- Resend invitation makes a new link and retires the old one. Copy the new link from the page and send it yourself.
- Revoke invitation stops the link working.
- Remove access takes the person out of every store in the organization at once. You can invite them again later.
Nobody but the owner can remove the owner, and an organization always keeps at least one.