Your account and collaborators
Who can see and change this store, what each role allows, and where your own sign-in settings are.
Last reviewed November 7, 2026
Roles
A role belongs to the organization that owns the store, so it applies to every store in that organization. Each role can do everything the one below it can.
| Role | What it adds |
|---|---|
| Viewer | Reads everything and changes nothing. Sees a first name, a last initial and masked contacts for shoppers, with no cart link or metadata. Transcripts and summaries stay visible; call recordings do not play. |
| Member | Works on campaigns, leads and conversations: creates and publishes campaigns, switches triggers, adds leads, cancels runs and resolves hand-offs. Sees shoppers' full details. |
| Admin | Invites and removes people, and manages API keys, webhooks, mailboxes, numbers and integrations. Deletes leads, marks test leads, starts reading checkouts and changes a brand's legal details. |
| Owner | Grants or removes the owner role, and renames or deletes the organization. |
Nobody but the owner can remove the owner, and an organization always keeps at least one.
Inviting people
Invite someone with their email and a role, then send them the link yourself, because ACR does not email it. Invite collaborators has the steps, along with resending, revoking and removing.
Password, two-factor and role changes
Password and two-factor, at the top of the Account page, opens your own sign-in settings: password, sign-in methods and two-factor codes. The same page lists your organizations, and that list is where an admin or owner changes someone's role.
More than one store
The store name at the top of the sidebar switches between stores you can reach. Campaigns, leads and analytics belong to one store. Collaborators belong to the organization.