Does the agent sound robotic?

Hear it yourself

You can judge that before any shopper hears it: the agent speaks with an ElevenLabs voice that you choose and can play in the app. On the AI agent step, press Play next to any voice under Recommended for phone calls, or pick another voice and press play under Hear the voice. New campaigns start with Jessica, a bright and warm female voice, and the name Natalee.

The agent speaks through Eleven v4 Turbo, ElevenLabs' most expressive model built for live conversation. It adjusts tone and timing to the conversation, so it sounds calmer when a shopper sounds worried and more direct when a clear answer matters.

What shapes a call

• Background sound on calls: Office, a quiet office sound at 12% of the voice, is the default. Busy office sounds like a call center and Typing is a keyboard nearby; None turns it off.
• Greeting: Hi, is this {{ first_name }}? by default, or your own words.
• Personality: friendly, calm and brief by default, or your own description.
• Call rules: the agent keeps each turn to one or two sentences, then listens. You cannot edit these rules.

The first three are on the Agent settings step. Run a test on Review & launch can show a written transcript of a practice conversation, or, once the store has a phone number, call your own phone so you hear the voice.

However the voice sounds, the agent says it is an AI whenever it is asked. It also says so when it introduces itself only if Say it’s an AI at the start is on, on the Compliance step; that is off by default.