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GROWTH DEPT.ACR

Zendesk + Growth Dept ACR

Built and tested. A user field starts a campaign; it connects once Growth Dept's Zendesk app passes Zendesk's review.

Ready once our app is registered

Overview

Set the user field ACR Active Campaign ID to a campaign's ID and ACR reads the user and starts that campaign; clearing it stops it. ACR adds each call, email and text to the user's notes and opens no tickets, so customers get no Zendesk emails from it. Calls and texts still need the contact's recorded consent: map the opt-in fields your CRM keeps, or the campaign's consent rule skips them. Zendesk lets outside apps connect only through a reviewed app, so this connects once Growth Dept's app is approved.

What Zendesk is

Zendesk is a customer service platform built around tickets.

How it connects, once the app is registered

The connection is built and tested. No store can connect it until Growth Dept registers its app with Zendesk.

  1. 1

    Connect as an admin

    Enter your Zendesk subdomain and sign in as an admin.

  2. 2

    Let ACR add its fields

    ACR adds the user fields ACR Active Campaign ID and ACR Asked Not To Contact, and a signed webhook for the first.

  3. 3

    Start a contact

    Set ACR Active Campaign ID to the campaign's ID, by hand or with a Zendesk trigger. ACR reads the user and starts that campaign.

  4. 4

    Stop a contact

    Clear the field, or set it to the campaign's stop value.

  5. 5

    Start reading and publish

    Reading stays off until an admin starts it, with a confirmation. Then publish the campaign and switch its trigger on when you are ready.

What you can do today

Until Growth Dept's Zendesk app is approved, no store can connect Zendesk directly. Hand-offs already go to any email address you give, so you can point them at your support inbox.

  1. 1

    Open the campaign's general settings

    Turn on hand-offs and choose the request types that should reach a person.

  2. 2

    Give your support address

    Enter the address your team reads, or one that creates tickets in your support tool.

  3. 3

    Run a practice conversation

    Ask for a person in the test and check what the agent does.

  4. 4

    Resolve in ACR

    When someone has dealt with it, mark the hand-off resolved so the shopper is no longer held.

Waiting on Zendesk?

Tell us how you use Zendesk. We will say what ACR can do for your store today and what is still ahead.

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