Slack + Growth Dept ACR
Hand-offs post to the Slack channel your team watches.
Available today
Overview
When the agent hands a conversation to your team, ACR can post it to Slack through an incoming webhook, alongside or instead of the hand-off email.
What Slack is
Slack is where many store teams already talk. A hand-off there is seen sooner than one in a shared inbox.
How to connect it
- 1
Create an incoming webhook
In Slack, add an incoming webhook for the channel you want.
- 2
Paste it into ACR
In the campaign's general settings, turn on Slack under hand-offs and paste the webhook URL.
- 3
Choose what is handed off
Pick the request types, and add your own, that should reach a person.
- 4
Watch the channel
Each hand-off posts there with the shopper's request, and outreach to that shopper pauses.
- 5
Resolve in ACR
When someone has dealt with it, mark the hand-off resolved in the app.
Find out what your abandoned checkouts are worth
Book a 45-minute call with the Growth Dept team. We look at your checkout, where your shoppers are and which channels suit them, and tell you whether ACR fits.