Microsoft 365 and Outlook + Growth Dept ACR
Built and tested: sends from your own Microsoft mailbox. It connects once Growth Dept registers its Microsoft app.
Ready once our app is registered
Overview
ACR sends a campaign's emails from your Microsoft 365 or Outlook mailbox through Microsoft Graph, with the unsubscribe header and tracking every ACR email has, and checks Sent Items before a retry so nothing goes twice. Replies to this mailbox are not read back into the run yet. It is built and tested against the vendor's documented API, and it connects once Growth Dept registers its app with Microsoft. Until then, the routes below work.
What Microsoft 365 and Outlook is
Microsoft 365 hosts mail for many businesses on their own domain.
How it connects, once the app is registered
The connection is built and tested. No store can connect it until Growth Dept registers its app with Microsoft 365 and Outlook.
- 1
Add a mailbox
In Mailboxes, choose Microsoft and sign in with the account that owns the mailbox.
- 2
Approve access
Microsoft asks you to allow ACR to send and read mail for that mailbox.
- 3
Check the domain
ACR checks the domain's mail records and shows anything to fix.
- 4
Pick it in a campaign
Choose the mailbox and a sender name in the campaign's channel settings.
- 5
Write the signature
Add the email signature to each language profile of the agent.
What you can do today
Until Growth Dept's Microsoft app is registered, no store can connect a Microsoft mailbox. These are the routes that work now.
- 1
Use a Gmail mailbox for recovery email
Connect a Google Workspace mailbox on your domain, and replies come back into the run.
- 2
Or run calls and texts without email
Remove the email steps from the campaign's sequence, and the rest runs as normal.
Waiting on Microsoft 365 and Outlook?
Tell us how you use Microsoft 365 and Outlook. We will say what ACR can do for your store today and what is still ahead.