Send recovered orders to Triple Whale

What ACR sends

Every 15 minutes, ACR sends Triple Whale each order newly credited to a campaign, as a custom event named acr_recovered_order under the source growth-dept-acr. Each event carries the campaign's name, the revenue and currency, the order id, the rule that credited it, and the shopper's email and phone so Triple Whale can match the profile.

Only orders credited after you connect are sent, and a credited order whose lead has neither email nor phone is skipped. ACR does not send the order itself, which Triple Whale already has from Shopify. Triple Whale's API gives ACR no way to make its attribution models credit an order to ACR; recovery links carry UTM tags, which Triple Whale's pixel reads.

Connect Triple Whale

1. In Triple Whale, create an API key under Data, APIs. Triple Whale's API needs a paid plan, and its keys expire after 90 days unless you choose otherwise.
2. In ACR, open Analytics integrations and press Connect Triple Whale. Only an admin of the store can.
3. Enter your Shopify store domain, such as your-store.myshopify.com, paste the key and press Connect. ACR tests the key with one read and does not save a key Triple Whale refuses.

Check that it is sending

The card shows Last sent with the time of the latest round. When Triple Whale asks ACR to slow down, the rest go in the next round.

If Triple Whale refuses the key, the card shows Needs attention with the error and sending stops. Press Edit connection and give a working key. Saving a key starts again from orders credited after that moment, so orders credited while sending was stopped are not sent.

Disconnect stops sending. Events already sent stay in Triple Whale.

This connection has been tested against a simulated Triple Whale API only.