Start campaigns from Salesforce Leads and Contacts

ACR checks Salesforce every three minutes for Leads and Contacts whose ACR Campaign ID field changed. Connecting needs Growth Dept's Salesforce app first.

Last reviewed November 7, 2026

Not available to connect yet

Salesforce connects only through Salesforce's production login, with Growth Dept's Salesforce app. Until Growth Dept registers that app, Salesforce shows Not set up yet and cannot be picked as a campaign's source. The connection has been tested against a simulated Salesforce API only.

What connecting sets up

Sign in with a user who can authorize apps and add fields. If you made your own start field, give its API name, ending in __c, before you sign in.
Press Create the ACR Campaign ID field. ACR adds a text field, ACR Campaign ID, to Leads and to Contacts, unless a field with that name is already there.
Salesforce gives a new field no access. In Setup, open Object Manager, then Lead, Fields and Relationships, ACR Campaign ID, Set Field-Level Security, and give your users' profiles edit access. Do the same on Contact, and add the field to your page layouts if your team sets it by hand.
Press Start reading when your campaign is ready.

Start and stop a record

Set ACR Campaign ID to the campaign's ID. Every three minutes ACR looks for Leads and Contacts where the field changed and holds a value, and starts the campaign. It skips converted Leads and records without a phone number. The first check after reading starts also picks up records changed in the 24 minutes before it.

Set the field to the stop value, the ID followed by -stop, to stop the campaign. Clearing the field stops nothing, because ACR only reads records where the field has a value. More in Start and stop campaigns from a CRM field.

What ACR reads and writes

ACR reads the name, email, mobile phone (or phone), country, Email Opt Out and Do Not Call. Email Opt Out counts as an opt-out of email, and Do Not Call as an opt-out of calls. It reads no other fields, so a field mapping cannot bring your own opt-in fields across.

With Log activity in Salesforce on, each call, email and text becomes a completed Task on the Lead or Contact, with the duration and direction for calls and a link to the lead in ACR. When someone opts out, ACR ticks Do Not Call and Email Opt Out.