Take payment during a call

What it does

With Take payment during the call on, a shopper on a live call who wants to pay now is transferred to a phone number you provide. Your staff or your own payment system takes it from there. The agent never asks for card numbers or takes a payment itself.

What it does not do

ACR has no payment line of its own and connects to no card processor, so you need a line that can take payments. ACR does not see whether the shopper paid. The order counts when it reaches ACR from your store, like any other order.

This applies to calls only. Texts and emails send the checkout link.

Turn it on

1. In the campaign, open Advanced, then Instructions.
2. If Offer and incentives is not on the page, press its button to add the section.
3. Switch on Take payment during the call.
4. Enter the Payment line with its country code. Publishing is blocked while the switch is on and this is empty.
5. Publish the campaign.