Set up a check-in after delivery

What starts it

An order marked delivered starts the campaign, once per order. Test and cancelled orders are skipped.

• Shopify. Stores on a Growth Dept connection get Shopify's delivery status. The Growth Dept ACR app for Shopify does not receive delivery updates yet, so a store on the app needs the Custom API or a file for this objective.
• Custom API. Send orders/delivered with the order's id as unique_id. Include an email or phone number when ACR has not seen the order before.
• File upload. People you add or enroll.

What the agent asks

The agent asks whether the order arrived in good shape and is what the customer expected. It promises no refund, replacement or credit, passes problems to your team, and asks for a review only once the customer says they are happy. The template's Conversation intelligence questions score satisfaction from 1 to 10 and record any delivery problem: late, damaged, wrong item, missing item or other.

Any reply counts as feedback collected, whether it is happy, mixed or unhappy. A credited order or a hand-off counts too. The recommended sequence texts the day after delivery, calls a day later, emails two days after that, then ends.

Like every objective where the agent reaches out, this one needs marketing consent for each channel, though a delivery check-in could be argued to be a service message.