Export your data
The Orders tab downloads a CSV of orders. Everything else in ACR can be read through the API.
Last reviewed November 7, 2026
Download orders as a CSV
- Open Analytics > Orders.
- Set the range, the campaign and any filters. The file holds the rows you are looking at.
- Select Export.
The file is named acr-orders- plus the date, newest order first, with up to 50,000 rows. Its columns are order, ordered_at, total, currency, discount_codes, sales_channel, financial_status, credited_campaign and rule. It holds no shopper names, emails or phone numbers. Every role, including Viewer, can download it.
Everything else, through the API
Leads, runs, conversations, conversions, evaluation answers and campaign setups have no export button. An API key reads them from the store API, one page of up to 100 rows at a time:
| Data | Route under /api/app/stores/{storeId} |
|---|---|
| Leads | GET /leads |
| Campaign runs | GET /runs |
| Calls, texts and emails, with transcripts | GET /interactions |
| Credited orders | GET /analytics/conversions |
| Evaluation answers | GET /evaluation-results |
| Hand-offs | GET /handoffs |
| A campaign's setup | GET /campaigns/{id}/settings |
A Viewer key gets shoppers' names shortened and contact details masked. Transcripts and summaries are not masked. Reporting with your own agent covers keys, paging and limits.
One shopper's data
A lead's page has Metadata, Events, Orders and Conversions views for reading, with nothing to download. When a customer asks Shopify for their data, ACR builds a file for you to download and send on; privacy requests explains how.