How long can a call last?
Ten minutes by default. You can set any length from 1 to 20 minutes for each campaign.
Last reviewed November 7, 2026
The limit and how to change it
A call ends after 10 minutes unless you change Longest call, in minutes, under Configure on the Voice calls card in Outreach channels. It takes a whole number from 1 to 20 and applies to the campaign once you publish.
What happens at the time limit
The call ends and the interaction shows Call reached its time limit. ACR does not call straight back, and the sequence moves on to its next step. What the shopper said still counts: if the conversation shows they were positive, undecided or negative, the matching follow-up starts.